Automated order processing - efficient, intelligent, paperless.

Replace outdated PDF catalogs, Excel lists and manual orders with our central, digital B2B portal that offers your customers easy access

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Problem definition

Many business customers send orders by fax, e-mail, PDF or Excel. These have to be read, interpreted and transferred to your ERP manually - error-prone and time-consuming.

Features & functions

  • Document recognition and classification: AI/ML technologies are used to automatically identify order types.
  • Data extraction and assignment: Relevant information such as items, article numbers, quantities and prices are automatically recorded and assigned to the ERP system.
  • Flexibility in the workflow: The system supports partial orders, manual adjustments and approval processes.
  • Transparency and traceability: All processing steps are logged, which facilitates audits and quality assurance.
  • Continuous improvement: The recognition rate increases with every document processed and the system can be trained.

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Benefit / Outcome

You save time, reduce manual errors and have transparency over all incoming orders - even with heterogeneous formats.

Technology / Integration

OrderHUB is connected via SyncSpider as middleware. The extracted data flows automatically into your ERP / WAWI software. Customizations are flexibly configurable.

Use cases / scenarios

  • Incoming customer orders by e-mail are automatically recorded by OrderHUB and assigned to the respective customer.
  • OrderHUB automates the processing of hundreds of Excel orders in industrial companies every day.
  • Automated recording of customer orders
  • OrderHUB revolutionizes the processing of incoming customer orders in industrial companies with a fully automated solution. E-mails containing orders are intelligently captured by our system and precisely assigned to the respective customer. This eliminates manual steps and minimizes sources of error that often occur during manual processing. Increased efficiency through automation of Excel orders
  • OrderHUB automates the processing of incoming customer orders in industrial companies. Our system intelligently captures email orders and assigns them precisely to the customer. This eliminates manual steps, minimizes errors and increases efficiency, especially for Excel orders.
  • OrderHUB significantly increases efficiency, especially in industrial environments where hundreds of orders are received in Excel format every day. Manually transferring this data to merchandise management or ERP systems is time-consuming and error-prone. OrderHUB fully automates this process by extracting the relevant data from the Excel files and seamlessly integrating it into your existing systems. The result: a drastic reduction in workload and an acceleration of the entire order processing.

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Frequently asked questions

A B2B portal is the complete digital commerce platform that connects your entire business system - from product catalogs and customer accounts to invoicing and inventory management - all in one unified system. It is the engine for modern online B2B sales, eliminating manual processes and providing the seamless shopping experience your customers expect.

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If you're a wholesaler, distributor or manufacturer still processing orders via email, manually updating spreadsheets or watching customers bounce because of poor digital experiences - this solution is for you.

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SyncSpider's particular strength comes from our integration DNA: we don't just connect to your systems - we become part of them. Native integration with over 400 platforms, no middleware and designed specifically for the complexities of B2B (not adapted from B2C). SyncSpider is not another tool you have to manage - it's the solution that manages everything else for you.

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B2B portal is not:

  • A supplier marketplace or directory
  • A product catalog or warehouse database
  • An e-commerce platform like Amazon or Alibaba
  • A replacement for your ERP system

This is exactly what our solution is designed for. Tiered prices, customer-specific catalogs, volume discounts, contract prices - all standard. Every customer automatically sees their negotiated prices, approved products and agreed payment terms. Manual updates are a thing of the past.

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Absolutely not. The B2B portal complements your existing systems instead of replacing them. We integrate natively with SAP, Microsoft Dynamics, NetSuite and over 400 other systems. Your ERP remains the central data source - we make it easily accessible and usable online.

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We adapt to your company - not the other way around. Your approval workflows, pricing structures and customer hierarchies are seamlessly adopted. Your customers get a modern shopping experience while you retain complete control.

The investment is based on your individual requirements and integration needs. The real added value comes from eliminating manual processes, reducing costly errors and allowing your team to focus on growth rather than data entry. Our customers typically achieve significant improvements in order accuracy, processing speed and customer satisfaction.

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You do not need your own technical staff. Our complete solution is implemented, customized and maintained by us. No programming, no IT overhead, no technical headaches. We take care of everything - from setup to integrations to updates - so you can focus on selling, not managing the system. Your team uses the platform, we take care of the technology.
Absolutely. From your logo and colors to custom fields and workflows, every aspect can be tailored to your brand and business needs. So it becomes your portal, not a generic template.

You get dedicated onboarding specialists, 24/7 technical support and a customer success manager who knows your business. We are not just a provider - we are your partner for B2B commerce.

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Our B2B commerce experts are ready to discuss your individual requirements and show you exactly how B2B Portal can transform your operations.

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