eDesk: AI-supported customer service for B2C & B2B e-commerce

Digitize.at is an official partner & reseller of eDesk. We bring AI-supported support to your company and thus strengthen your B2B customer relationships.

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Why eDesk for B2B e-commerce?

eDesk is the all-in-one helpdesk suite that uses artificial intelligence to automate multichannel support processes in companies with high order volumes and multiple sales channels. With intelligent prioritization, automatic response suggestions and seamless ERP sync, you can reduce response times and support costs while increasing customer satisfaction.

Main functions at a glance

Functions:

  • Smart Inbox for Amazon, eBay, webshop, e-mail and social media
  • AI answer suggestions, sentiment analysis & intelligent ticket forwarding
  • B2B workflows with SLA timers, escalations & role-based approvals
  • Automated review requests & monitoring on marketplaces
  • KPI dashboards for support costs, response times & CSAT
  • 250+ plug & play integrations (ERP, store, marketplace & logistics systems) 

Digitize.at: Your certified eDesk partner

As a certified eDesk partner, Digitize.at provides consulting, implementation and ongoing optimization from a single source. Benefit from our know-how from numerous projects in German-speaking B2C, D2C and B2B commerce.

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Frequently asked questions

Prices start at €14.90 per user per month. Various packages are available depending on the range of functions.

Yes, Pipedrive meets all GDPR requirements and offers appropriate security measures.
Yes, Pipedrive offers integrations with over 300 applications, including email clients, calendars and marketing tools.